Job OverviewResponsible for excellence in guest satisfaction; serves food and/or beverages to the guests according to established standards and keeps dining area clean at all times by performing the following duties:
- Possesses full knowledge of food and beverage products served and utilizes suggestive selling techniques.
- Takes orders and delivers food and beverage in a timely manner.
- Ensures guests receive immediate, friendly, and personalized service to build their intent to return.
- Guides guests through menus, answers questions thoroughly, and provides specific item suggestions and information about the establishment.
- Maintains positive guest satisfaction by exceeding service expectations.
- Handles guest complaints or directs them to a manager.
- Operates point-of-sale system with high level of efficiency and handles large amounts of currency.
- Practices proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate checkout procedures.
- Sets up and breaks down equipment and supplies.
- Ensures floors are clean of debris at all times.
- Maintains work areas by organizing and cleaning service stations and pre-bussing tables as needed of all used glassware/plateware/silverware/etc.
- Writes down all orders and inputs them into the point-of-sale system accurately.
- Scrapes, racks, and stacks glassware/plateware/silverware properly in dishwashing area.
- Acts as a final check on the quality of food and beverage items before they are served to guests and ensures appropriate garnishes and condiments are on plates.
- Assists management in training new Staff Members within their department when applicable.
- Completes all opening, running, and closing duties as assigned.
- Delivers and/or carries (with or without trays) food and beverage items, for own and others’ tables, with a sense of urgency; knows all table numbers and floor plans.
- When necessary, will occasionally assist host person with greeting and seating guests.
- Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.
- Notifies manager/supervisor of low inventory and recommends new inventory; communicates opportunities and concerns.
- Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
- Adheres to responsible alcohol service established by company policy.
- Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
- Adheres to all company policies and procedures as established in the Staff Member Handbook.
Skills and Experience
- One to two years experience working as a food & beverage server in a high-volume restaurant; or equivalent combination of education and experience.
- Good written and verbal communication skills.
- Ability to interact professionally with other departments and outside contacts.
- Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
- Good judgment and decision making abilities.
- Eighteen years of age or older.