Cash Office

Hiring contact

General Manager

Department

FOH

Exempt/Non-Exempt

Non-Exempt

Job Overview

Performs office duties under regular supervision for all departments by performing the following duties:

Position Description

  • Counts and reconciles the safe at opening, shift change, and at closing with a manager present; maintains an adequate amount of change to be kept in the safe
  • Makes change for food and beverage servers, bartenders, and retail associates; makes and distributes Staff banks for both bartenders and retail associates
  • Reconciles net sales to individual sales audits
  • Distributes, tracks, and replenishes crash kits as needed
  • Answers telephones and directs calls to the appropriate person and/or department in a friendly, enthusiastic tone.  Answers questions to the best of ability and/or directs questions to the appropriate person; writes and delivers accurate messages in a timely manner
  • Audits mail and distributes to appropriate party
  • Files and maintains department files and records; maintains department logs, records, and files
  • Maintains inventory of and distributes radios, keys, and pagers                                  
  • Performs administrative duties and in-house errands as requested
  • Assists management in training new Staff Members within their department when applicable
  • Maintains constant communication with host Staff on current quoted/wait times for Guests
  • Laminates new Staff Member nametags
  • Sells and distributes uniform components to Staff Members
  • Distributes, tracks, and maintains promotional items
  • Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to Guests; establishes rapport with all Guests through name recognition
  • Notifies Manager/Supervisor of low inventory and recommends new inventory; communicates opportunities and concerns
  • Performs other duties and tasks as assigned or determined by Management or Supervisors
  • Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to Management
  • Adheres to all company policies and procedures as established in the Staff Member Handbook

Skills and Experience

  • Good written and verbal communication skills
  • Ability to interact professionally with other departments and outside contacts
  • Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
  • Six months in a guest service role with high volume cash handling experience required
  • One to two years of Microsoft Office to include proficiency in Excel and Word 
  • High-volume phone answering experience preferred
  • Clerical experience and typing speed of 25 wpm; or equivalent combination of education and experience