Cash Office
Hiring contact
General Manager
Department
FOH
Exempt/Non-Exempt
Non-Exempt
Job Overview
Performs office duties under regular supervision for all departments by performing the following duties:Position Description
- Counts and reconciles the safe at opening, shift change, and at closing with a manager present; maintains an adequate amount of change to be kept in the safe
- Makes change for food and beverage servers, bartenders, and retail associates; makes and distributes Staff banks for both bartenders and retail associates
- Reconciles net sales to individual sales audits
- Distributes, tracks, and replenishes crash kits as needed
- Answers telephones and directs calls to the appropriate person and/or department in a friendly, enthusiastic tone. Answers questions to the best of ability and/or directs questions to the appropriate person; writes and delivers accurate messages in a timely manner
- Audits mail and distributes to appropriate party
- Files and maintains department files and records; maintains department logs, records, and files
- Maintains inventory of and distributes radios, keys, and pagers
- Performs administrative duties and in-house errands as requested
- Assists management in training new Staff Members within their department when applicable
- Maintains constant communication with host Staff on current quoted/wait times for Guests
- Laminates new Staff Member nametags
- Sells and distributes uniform components to Staff Members
- Distributes, tracks, and maintains promotional items
- Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to Guests; establishes rapport with all Guests through name recognition
- Notifies Manager/Supervisor of low inventory and recommends new inventory; communicates opportunities and concerns
- Performs other duties and tasks as assigned or determined by Management or Supervisors
- Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to Management
- Adheres to all company policies and procedures as established in the Staff Member Handbook
Skills and Experience
- Good written and verbal communication skills
- Ability to interact professionally with other departments and outside contacts
- Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
- Six months in a guest service role with high volume cash handling experience required
- One to two years of Microsoft Office to include proficiency in Excel and Word
- High-volume phone answering experience preferred
- Clerical experience and typing speed of 25 wpm; or equivalent combination of education and experience